GAMING SPACE
Where can I find the digital bonuses (wallpapers, videos, etc.)?
Usage and Reservations
How do I get started?
Please install the “CR APP” on your smartphone and register as a new member.
You must complete identity verification before visiting our store.
※ Identity verification is also available at Gaming Space.
Is a reservation required?
No reservation is required for use.
Facilities and Services
What PC specifications and devices are available?
For information on the facilities within the building, please refer to the “Facilities” section on [this page].
Is it possible to bring in food and drinks?
We kindly ask that you refrain from bringing food into the building.
Regarding beverages, please rest assured that you may bring in only “capped drinks” such as bottled drinks or water bottles.
Is Wi-Fi available?
Wi-Fi is not available within the facility and cannot be used.
Other
What should I do if I forget something?
We hold confirmed lost items for one week.
When picking up your order, please bring your usage history and identification documents to the store.
ONLINE STORE
Frequently Asked Questions about the Crazy Raccoon Online Store.
Purchase and Order Related
Is guest checkout available?
We apologize, but guest purchases are not available.
To use this service, you must either register as a member or log in to the CRAZY RACCOON ONLINE STORE.
I haven’t received my order confirmation email. What should I do?
If you do not receive an order confirmation email, please check the following.
・Has it been filtered into the spam folder?
・Please verify that the email address you registered is correct.
・Is your email configured to receive messages from “store@crazyraccoon.jp”?
If you still haven’t received it after checking the above, please contact the store’s customer service.
Shipping and Delivery Fees
Shipping and Delivery Fees
Delivery times vary by product. Please check the estimated delivery time listed on each product detail page.
Can you ship overseas?
We also ship internationally. Shipping costs are a flat rate of ¥3,500.
How much is the shipping fee?
Domestic shipping is a flat rate of ¥1,000. For international shipping, the flat rate is ¥3,500.
Payment Methods
What payment methods are available?
We accept credit cards and convenience store payments.
Is there a way to confirm whether the payment has been completed?
After payment is complete, you can confirm your order via the order confirmation email.
Returns and Exchanges
Can I return or exchange the product?
Yes, that is possible. Please contact store@crazyraccoon.jp.
What should I do if I receive a defective product?
We will arrange an exchange for you. Please contact store@crazyraccoon.jp.